Your Next Move: Server Support Technician

by Jessica Frank | Aug 26, 2019
Your Next Move: Get the Inside Scoop on IT Job Roles

This article is part of an IT Career News series called Your Next Move. These articles take an inside look at the roles related to CompTIA certifications. Each article will include the responsibilities, qualifications, related job titles and salary range for the role. As you consider the next move in your IT career, check back with CompTIA to learn more about your job prospects and how to get there.

People generally don’t think about things like servers until they stop working. In an organization or company, a problem with a server means productivity and business lost, so it is essential that their servers work well at all times. If you like to keep things running and troubleshoot problems that could affect many people, as well as install new technology and keep people online, then a career as a server support technician could be for you.

What Is a Server Support Technician?

A server support technician manages, repairs and analyzes an organization’s servers, making sure everything is up and running.

Other duties of a server support technician may include the following:

  • Run routine security and vulnerability scans
  • Assemble and install physical equipment as needed
  • Maintain an accurate inventory of equipment and connections
  • Oversee the disposal of obsolete equipment
  • Install and support monitoring and other software packages
  • Monitor and operate complex computer systems, networks, applications and distributed systems

A server support technician analyzes the performance of an organization’s servers and resolves any problems with them that may arise. Someone in this role must have great problem-solving skills and be highly knowledgeable in Linux, Windows and Unix Server Operations. A server support technician is also responsible for installing things such as hardware, racks and operating systems.

Many server support technicians work remotely and on a contract basis, going to where the problems are. Strong verbal and written communication skills are essential for this job, and someone in this role must be able to work independently, with minimal supervision. Some server support technicians go on to become IT support engineers or field network technicians.

How to Become a Server Support Technician

Many companies hiring a server support technician are looking for someone with a bachelor’s degree or equivalent in a technical discipline. Some server support technicians previously worked as a help desk technician or network administrator.

Most companies looking for a server support technician want someone with at least three years of related experience. Certifications like CompTIA A+, CompTIA Network+, CompTIA Linux+ and CompTIA Server+ can prove that you have the skills to be a server support technician. Check out the CompTIA Career Roadmap to see what other certifications can help you become a server support technician.

The Details

Server Support Technician Salary Range

In 2018, the average salary for a sever support technician was $59,000, according to Burning Glass Technologies.

Server Support Technician Job Outlook

According to the U.S. Bureau of Labor Statistics, there is an 11% expected job increase for server support technicians between the years of 2016 and 2026.

Job Titles Related to Server Support Technician

  • Server administrator
  • Storage administrator
  • Network technician
  • IT support engineer

Will your next move be server support technician? If so, check out CompTIA Server+ to get the skills to get you there.

25 Comments

  • Kory Moore

    Friday, August 30, 2019

    Is it recommended to have the CompTIA A+ certification before you take the Server+ exam

  • Santosh Kumar Pradhan

    Saturday, August 31, 2019

    I am a certified A+ and security+ ..But what I do next

  • Julius Tireito

    Saturday, August 31, 2019

    A great piece of information.

  • Wednesday, September 4, 2019

    Hi, Kory! Thanks for your question. You don't necessarily need A+ in order to take Server+, as long as you have the equivalent skills, experience and knowledge. We also recommend Server+ for IT pros with 18 to 24 months of IT experience. I'd recommend downloading the exam objectives for A+ and Server+ to gauge your knowledge. Then you'll know if you need to work on A+ first or if you can jump right to Server+. Good luck!

  • Hemang patel

    Friday, September 13, 2019

    Respect Madam,Sir I have A+ and N+ along with i have gave redhat Linux and Microsoft server 2012 certificate as well so what should i do next .?

  • Friday, September 13, 2019

    Hi, Hemang! Thanks for your comment. Certifications are a great start - now it's time to get some hands-on experience. You can do this in a job or on your own time. Check out this article about how to get experience outside of a job: https://certification.comptia.org/career-change/switching-career-path/how-to-try-it

  • Dominick DiMantova

    Friday, September 13, 2019

    This is all very interesting , but how do you get a server support tech job if you have no job experience?

  • Travis Alexander

    Friday, September 13, 2019

    Hello my name is Travis Alexander. I just passed my CompTIA Server + Certification and it was one of the best choices I made. I truly was eye opening on how to do my job and it made a lot of sense of how the systems work throughout my career. Thank you for this article and I appreciate all the assistance that I received.

  • Roosevelt Woodley Jr.

    Friday, September 13, 2019

    Jessica, Why is it recommended to have A+ before the Server+ cert? I understand it isn’t necessary, but why is it recommended? What is the significance of having that cert?

  • John C

    Friday, September 13, 2019

    How will the increased adoption of cloud technologies influence the role of a server tech? Is there more benefit from learning support AWS, Azure, Google Cloud first?

  • Jon

    Friday, September 13, 2019

    What did you study to get security +

  • Jonathan

    Friday, September 13, 2019

    Kory - I will definitely say, I got an AAS, but never got an A+ certification. Having equivalent experience, and/or general knowledge of how a computer / components works will help with the Server+. All-in-all it wasn't a difficult Certification to pass, and Server+ is a lifetime cert. I HIGHLY recommend having Net+ to help out as well, as I got AAS, then Net+, Server+, and working on Linux Essentials from LPI, followed by Sec+ after.

  • Kyle W

    Friday, September 13, 2019

    I see myself going this career route to break into IT as a profession. I graduate from college in May 2020 and earned my Server+ this August after studying all summer. What kind of job titles do I search to find a job like this? Thanks!

  • LaMisha Earl

    Saturday, September 14, 2019

    i have a few questions for this field what are the certifications are reccomeded to pursue of this field

  • GeeGee

    Sunday, September 15, 2019

    I do not have any IT experience. My current profession is a document manager using SharePoint. My short term goal is to work as a Program Manager. My long term goal is to get certified as a technical writer. What path should I take to reach my goals?

  • Ron Perry

    Sunday, September 15, 2019

    Review any training material you can find for the Server+ exam. The test is no longer available but the material is very relevant, especially to physical hardware. Also, learn and become certified in VMware and/or Microsoft Hyper-V technology. Cisco UCS is also good to know and CCNA/networking experience can only help.

  • dmccraw

    Monday, September 16, 2019

    Hi, Dominick! Thanks for your question. Remember that a career is a marathon, not a sprint. For more advanced IT jobs, you need to start somewhere else and work your way up. Server support technician is often the next step after getting started in tech support and systems or network administration. You can get into IT without any job experience - credentials, knowledge and hands-on experience will show employers you have what it takes to work in IT. Good luck!

  • Monday, September 16, 2019

    Hi, Roosevelt! Thanks for your question. The skills covered by CompTIA A+ set a foundation for higher-level certifications, including Network+, Security+ and Server+. That said, with CompTIA certs, there are no prerequisites, just recommended levels of experience. So, you don't need to take A+ to get Server+, but if you don't have the recommended level of experience for Server+, getting A+ first will help prepare you. And if you are new to IT, A+ is widely recognized by employers and can prove to them that you know the basics of IT even if you haven't held an IT job before. Good luck!

  • Monday, September 16, 2019

    Hi, Jon! Thanks for your question. There are lots of study tools available to help prepare for Security+. First, you'll want to download the exam objectives and practice test from our website to make sure you're studying the right things. CompTIA also offers an Official Study Guide for Security+ as well as a full line of CertMaster products, which are online study tools. Learn more here: https://certification.comptia.org/training/by-certification/security Good luck!

  • Monday, September 16, 2019

    Hi, Kyle! Thanks for your question, and congratulations on earning Server+! Some of the job titles for people who work on servers include server administrator, storage administrator, network technician and IT support engineer. Know that these jobs are not necessarily entry-level jobs - you may need to start in a more junior position and work your way up. Don't get discouraged - your career is a marathon, not a sprint. You have time to work your way up into the job of your dreams. Good luck!

  • Monday, September 16, 2019

    Hi, GeeGee! Thanks for your question. It sounds like you have a great plan for your career. Any knowledge you can gain about how technology works will benefit you as both a program manager and technical writer. Get to know the people in your IT department and ask them about what they're doing and why so you can begin absorbing that information. While CompTIA certifications aren't required for the jobs you're looking to get, having foundational certifications like A+, Network+ and Security+ will help you make decisions and recommendations about technology and explain it in plain English. Project+ can also help you formalize your project management style with an IT lens as you move into a program manager role. Good luck!

  • James Stanger

    Monday, September 16, 2019

    Great questions, John. Thanks, John, for your question - you've really identified a key pivot point concerning how to learn about the cloud! When it comes to working in the cloud, you need to have the fundamentals. To your point, John, we’re seeing increased, real-world adoption of cloud-based technologies. This adoption is, in fact, changing the role and skills of a server tech. You’ve got to focus less on installing and configuring bare metal, and more on working in the cloud. But, we still need techs who know intimate details about the services they provide (e.g., ngnix and Apache Web servers, e-mail). Fundamental, detailed knowledge about these services is ever-more important as things move to the cloud. The need to have foundational knowledge applies to administering services in the cloud, orchestrating them, or securing them. It doesn’t matter, in some ways, if the service or server resides in the cloud, or in an installed situation. In fact, as server tech has moved into the cloud, we need individuals who have a granular understanding of server-based tech so that they can make solid choices in the services they obtain from the cloud. For example, I once talked with a cloud architect from a large bank in Europe about how to choose ready-made cloud-based database services versus creating your own database from scratch in the cloud. Initially, I argued that it made sense to use the ready-made services, rather than start from scratch. They’re much faster, I said, and eliminate the need for traditional database workers. She disagreed, making the point that those ready-made services seem pretty cool, until you receive the bill for those services from the cloud provider. She said that you need to have people who understand database fundamentals, and also networking, end points, and especially cybersecurity. Otherwise, she said, you end up with a large bill from your cloud provider that you didn’t anticipate. More importantly, you can also end up with services that just don’t quite fit the business needs of your organization. You can also end up with security issues. Big, big, security issues, especially as the cloud is very good at replicating and scaling things; we can see from the news media what has happened as individuals who don’t know their fundamentals have sourced cloud-based solutions that, frankly, have major fundamental issues. My cloud architect in Europe isn’t the only person who has told me this. Whenever I’ve talked with CIOSs and CISOs around the world, they’ve all lamented that workers don’t have the foundational knowledge they need. This applies to older “long in the tooth” workers who haven’t kept up with the Docker / Kubernetes world of the cloud, as well as folks who seem to know the new stuff, but have tried to ignore an understanding of networking (e.g., subnetting), cybersecurity (e.g., encryption and monitoring), as well as fundamental concepts such as load balancing. So, yes, it’s a good idea to learn how to support various cloud implementations. But you can’t support AWS, Azure, Google Cloud or Oracle without first knowing your fundamentals; those come first, in the form of training and certification from industry-based certification offerings. So, I'd pivot to to the foundations first, before training with any vendor.

  • Los

    Monday, September 16, 2019

    Hello, I started the Server+ journey with A+, Network+ and Security+ (some time ago). I have been keeping up with the Server+ certification and plan to take the next one. With that in mind, cloud based technologies and virtualization needs to be addressed as well for any Server Admin or support.

  • los

    Monday, September 16, 2019

    Hello, again Does any one know the release of the Server+ Beta, if it is on the way?

  • Monday, September 16, 2019

    Hi, Los! Thanks for your question. The new exam will be available sometime in 2020. Stay tuned for more details!

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