James Stanger wrote that the start of protecting the system starts with the service desk. Because it is the first place everyone turns when they have a problem, it will often show where the problems are originating. Service desk managers have eyes on everything and know how to analyze the data coming into them. This analysis shows trends and is a great starting point for preventing cybersecurity threats.
"Cybersecurity starting at the service desk is, really, a fundamental step," he wrote. "It's not a nice to have. It's a must have."
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