What does your business have that other businesses don’t? How do you set your staff apart from the competition? For some businesses like Incredible Connection, the CompTIA Authorized Service Center (ASC) accreditation gives them the competitive advantage over other IT service and repair companies.
Incredible Connection is an IT specialist retailer with 60 stores across South Africa, and two additional stores in Namibia and Botswana. With 155 staff members, customer service is Incredible Connection’s main focus.
“For the best service in the retail industry, we focus strongly on training and certifying our technical workforce,” said John Beetge, general manager for Incredible Connection.
Beetge selected CompTIA as their preferred certification partner because of the international brand recognition the name brings to the table. After comparing the skills and abilities of his technical staff members to CompTIA certification standards, Beetge was pleased to find the gaps in the staff’s knowledge could be addressed by CompTIA certifications. Incredible Connection began a development program for employees, and encouraged employees to pursue certification across a selection of CompTIA’s product offerings.
Although the decision to have the staff CompTIA certified was an easy decision, the path to certification was difficult for some. Incredible Connection supported and encouraged its staff through the entire process until they were able to earn their certification.
Today, the CompTIA A+ Authorized Service Center logo is visible in every store, reassuring customers that their problems will be handled by IT professionals who have the latest knowledge and insights into PC repair, maintenance, security and troubleshooting.
“Having a qualified and experienced technical workforce instills trust with our customers, which in return promotes loyalty and we believe this is our edge above our competitors,” said Beetge.
The impact is not only visible in customers’ satisfaction levels, but it’s also apparent in Incredible Connection’s bottom line. Beetge adds, “Accurate fault analysis, first time fix and improved customer service all contribute to a positive financial impact.”
About CompTIA Authorized Service Center (ASC) Program
The CompTIA Authorized Service Center program recognizes businesses that employ a high percentage of CompTIA-certified service technicians.
As a global, vendor-neutral credential, the CompTIA ASC status proves to customers that service technicians are knowledgeable and capable professionals. Businesses that employ certified individuals report higher customer satisfaction and lower customer turnover. To learn more about the program and how your business can earn a CompTIA ASC accreditation, click here.