Information for Employers

CompTIA ROI of Certification Calculator

This return-on-investment (ROI) tool is to be used as a guide and for informational purposes only. Business decisions should be based on more detailed analysis. Data provided by this tool are offered as estimates based on best-available current information, and CompTIA does not guarantee the accuracy thereof.

This tool analyzes the impact of moving an IT organization from having a low percentage (0% - 25%) of employees with CompTIA certification to a having a high percentage (95%-100%) certified. CompTIA research has found potential impacts on company financial performance in four areas: IT staff efficiency, IT staff retention, customer satisfaction, and system downtime.

Click here to view the information you will be asked to provide.

We recommend reviewing this research by accessing the white paper, "Measuring The Value of IT Training & CompTIA Certification."

To begin the ROI analysis, enter some demographic information
Name of Company or organization
Main Contact Name
Main Contact Email Address
Main Contact Phone Number
To begin, choose which certification to use in the analysis:
Select Currency:
Does your organization currently require CompTIA certification(s)?

1. IT Staff Costs
CompTIA research has found that high-certification help desks and network management teams are able to serve the same sized user populations with fewer staff than in low-certification environments. Furthermore, high certification environments have been found to have significantly lower employee turnover.

The first step in the ROI analysis is to estimate these potential IT staff savings, which are included by default in the analysis.

2. Customer Satisfaction
CompTIA research has found that certified IT staff are able to resolve trouble tickets and complete service calls more efficiently than uncertified staff. This typically translates into higher customer satisfaction. If your technical organization serves external customers, then increasing customer satisfaction and retention has a quantifiable economic value in terms of profits. If you serve only internal clients then customer satisfaction, while vitally important, may not have a quantifiable economic value, in which case it should not be included in the analysis. To include an estimate of customer satisfaction benefits in the ROI analysis, check the box below.



3. Downtime
CompTIA research has shown that high-certification environments experience higher levels of uptime. This can translate into increased productivity, and when the user population includes salespeople it can also translate into increased sales. To include an estimate of these benefits in the ROI analysis, check the box below.


4. Other Benefits
Check the box below to include any benefits other than those described above. These might be benefits unique to this organization or that personnel within the organization have already analyzed outside of this tool.