Candidate Testing Policies

OUT OF COUNTRY TESTING

Only citizens of said country may sit for CompTIA Exams in that country.  Non-citizen candidates must seek prior CompTIA permission to test out-of-country by submitting a request to examsecurity@comptia.org and providing the proper credentials.  The CompTIA Security Team will validate each request on an individual basis prior to allowing registration.

EXAM SCORING
  • Classifying Scores as Indeterminate: CompTIA regularly monitors the performance of all exams to ensure the validity of exam results.  During the monitoring of exam performance, CompTIA may classify scores as indeterminate when there are discrepancies for which there is no reasonable explanation. A classification of indeterminate can stem from a number of factors. In an effort to ensure valid certifications CompTIA will allow candidates whose scores are determined to be indeterminate the option of retaking the exam at no cost. Scores classified as indeterminate will not be considered valid and will not be eligible for certification.  If it is determined that a breach of the Candidate Conduct Policy has contributed to the classification of indeterminate, CompTIA will also take additional action as laid out in the Candidate Agreement.
  • Passing scores are set using statistical analysis and are subject to change. At the completion of the exam, candidates receive a score report along with a score breakout by exam section and the passing score for the given exam. CompTIA does not publish exam passing rates because exam questions and passing rates are subject to change without notice.
EXAM CONTENT

For security reasons, exam content is not available for review. Candidates who have comments or concerns about an exam question should submit a ticket at http://support.comptia.org.  The subject matter expert committee will review all comments, concerns and suggestions made by candidates.  However please note, CompTIA will not respond to comments regarding exam content individually.

CANDIDATE RETESTING

CompTIA reserves the right to ask any candidate to re-test if there is any suspicion of fraudulent or aberrant test scores. Re-testing will take place at a facility of CompTIA’s choosing at a mutually agreeable time.

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