Having an IT-certified workforce makes your business more productive, more adaptable and more marketable.
The five most valuable benefits of having a certified IT workforce, according to a 2011 CompTIA survey of IT hiring managers, are:
- Better understanding of new and/or complex technologies
- More productive IT workforce
- More insightful problem solving
- Better project management skills
- Better communication skills
Businesses that employ a high number of certified help desk staff can handle 11 percent more phone calls and 28 percent more field service calls than businesses with a low number of certified helpdesk staff, according to a CompTIA study.
Certified technicians are also better at handling customer complaints and adapting to new technologies. The result is higher customer satisfaction and lower customer – and employee – turnover.
Also, nearly three-quarters of CompTIA PDI+ certified technicians said their organizations were able to gain business by promoting an IT certified staff to their prospects.